Returns & Exchanges

RETURN & EXCHANGE POLICY

Customers can return or exchange any unworn merchandise purchased directly from Zamberlan North America within 60 days of the order shipping date. COD returns are not accepted.

To protect itself and its customers, Zamberlan North America requires the following conditions be met on all merchandise returns and/or exchanges:

1. Product is clean, unused, and in new condition - no exceptions
2. Product hang tags are connected to the shoes and original packaging is undamaged
3. Product is purchased within the last 60 days

To initiate a return or exchange, please follow these simple steps. 

If you checked out as a guest: 

1. Click “Manage Your Order” at the top of the page. Enter your order number and the email you used to checkout
2. Click the “Returns/substitution” button
3. Select the items you wish to return or exchange, select the reason for the return or exchange, enter the quantity and any additional notes you wish to communicate
4. Click “Send request”

Once we receive your request we will authorize or decline it depending on whether it complies with the order return policy. We will then send you an email with the return and exchange form along with shipping instructions.

If you have an account, please follow these steps: 

1. Log into your account
2. Click “Orders” at the top of the page
3. Click the “View order details” button next to the specific order you wish to return or exchange
4. Click “Returns/substitution” button
5. Select the items you wish to return or exchange, select the reason for the return or exchange, enter the quantity and any additional notes you wish to communicate
6. Click “Send request”
7. You can check on the status of your request by revisiting these pages

Once we receive your request we will authorize or decline it depending on if it fits within the order return and exchange parameters. We will then send you an email with the return and exchange form along with shipping instructions. Please note: Customers are responsible for return shipping costs. 

Please thoroughly complete the return and exchange form and indicate your preference, making sure to fill-in all requisite fields. Include the return form in your shipment.

Once the returned or exchanged item is received, Zamberlan North America's customer service department will process your refund or exchange within 3 to 5 business days. Please note, while Zamberlan North America pays the shipping cost on boot orders shipped to you, we do not pay the return shipping costs. In addition, shipping costs on original orders are highly subsidized (either free or cost is greatly reduced) and as such Zamberlan North America does not refund original shipping costs in the case of a return.

Many of our customers buy shoes online and size themselves in their home. It is our policy that footwear can be worn indoors for sizing purposes only, so long as the integrity of the boot is maintained in a "new" state. Zamberlan creates best-in-class products and does not foster un-necessary waste for environmental and ecological reasons, as well as for the respect for the materials used in our products. We thank you for complying with our policy.

To reduce return shipping rates, please consider the following:

1. Use as small a shipping box as possible. Poly shipping bags that fit around the Zamberlan-branded shoe box are ideal as they reduce weight and size, both of which contribute to shipping cost
2. Do not use excessive packing materials. If you use an appropriately sized box (e.g. the original shipping box is a good idea - not the shoe box, but the shipping box), packing materials will not be necessary. This will cut down on weight and cost
3. Use a less expensive carrier option over premium shipping services

For assistance, please use one of the contact forms found here or email us directly at info@zamberlanusa.com.

Grazie!
Zamberlan North America