Returns & exchanges

This policy applies to orders placed directly at ZamberlanUSA.com and ZamberlanCanada.ca

Returns and Exchanges Policy at a Glance

	US Orders (ZamberlanUSA.com)	Canada Orders (Zamberlancanada.ca)
Return window	60 days from delivery	60 days from delivery
Account needed?	No. Use your email and a one-time code.	No. Use your email and a one-time code.
Return shipping label	Prepaid label emailed to you when we approve your request.	You purchase your own return label.
Return shipping cost	USD$10.00, deducted from your refund. Waived for exchanges.	The cost of the label you purchase.
Refund timing	Within 3-5 business days after we receive and inspect your return.	Within 3-5 business days after we receive and inspect your return.

Eligibility

We accept returns and exchanges of unworn merchandise purchased directly fromZamberlanUSA.com or ZamberlanCanada.ca within 60 days of delivery.

To be accepted, every returned or exchanged item must:

Be unused, unworn, and in clean, resalable condition. Any sign of wear disqualifies the item.
Have all original hang tags attached.
Come back in its original Zamberlan box, intact and undamaged. Please pack the boxinside a shipping box so it is not damaged in transit.

The following are not eligible under this policy:

Worn or used footwear. If you believe your boots have a manufacturing defect, see our Warranty Policy instead.
Purchases from other retailers. Please return those to the store where you bought them.
Orders placed through ExpertVoice, Guidefitter, or any other pro or industry program. These follow that program's own return process. See ExpertVoice Process for Exchanges and Returns.
Cash on Delivery (COD) returns.

How to Submit a Return or Exchange Request

You do not need to create an account or remember a password. Every order can be found with the email address used at checkout.

Go to ZamberlanUSA.com or ZamberlanCanada.ca and click the account icon in the upper right corner.
Enter the email address you used at checkout. We will email you a 6-digit code. Enter it to see your orders.
Open the order you want to return or exchange and click Request return.
Select the item(s) and the reason for your return.
In the Note field, tell us whether you want a return (refund) or an exchange. For an exchange, include the size and/or color you would like.
Click Request return to submit.

What Happens Next?

1. We review your request. Our team reviews return requests within 1 business day and emails you our decision.

2. You ship the item back.

US customers: Your approval email includes a prepaid return shipping label. Print itand attach it to the outside of your shipping box.
Canadian customers: Ship your return to the Canadian return address below (it isalso included in your approval email). Purchase a trackable return label from the carrier of your choice and keep your tracking number until your return is complete.

Canadian return address:
Zamberlan North America - Returns
c/o NRI Logistics
9195A Torbram Rd
Brampton ON L6S 6H2
Canada

Returns sent without an approved request may be delayed or refused.

Please include a printed copy of your approval email inside the box, then drop the package off with the carrier.

3. We receive and inspect it. Once your return arrives and passes inspection, we process your refund or ship your exchange within 3–5 business days.

Refunds

Refunds are issued to your original payment method.
US returns: A $10.00 USD return shipping fee is deducted from your refund to cover the prepaid label.
Canadian returns: No fee is deducted; you paid for your own return label.
Original shipping charges are not refunded.
After we issue your refund, your bank may take several additional business days to show it on your statement.

Exchanges

Exchanges are free: there is no refund and no $10.00 fee.
We ship your replacement within 3–5 business days after our warehouse receives your original item and confirms it meets the conditions above.
If the size or color you requested is out of stock, we will contact you to choose another option or receive a refund with no return shipping fee.